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Frequently Asked Questions

FAQLow Price Guarantee
What Is Your Low Price Guarantee?

Snaz75.com guarantees that our prices are the lowest you'll find anywhere online. You'll know you're always receiving the best deals available on sexy shoes and boots. And if you happen to find a better online price out there, and meet the qualifications listed below, we'll beat the lower price by 10%.

To satisfy the Low Price Guarantee:

  • The product must be purchased from Snaz75.com


  • The product must be the exact same make, model, color and size, purchased at Snaz75.com


  • The merchant offering the lower price must have the specific product currently in stock; which includes make, model, color and size.


  • The online merchant must be an established site, as determined by Snaz75.com


  • Email low price guarantee request to customerservice@snaz75.com

Qualifications

  • Applies to total advertised price of purchase, including shipping/handling


  • Limited to only three claims in any 90-day period per customer


  • Limited to three identical items per customer


  • Does not apply to auction sites, seller must have an established online store


  • Does not apply to merchants offering special promotions such as free shipping, coupon offers, quantity discounts or membership requirements for buyers and/or sellers


  • Our low prices guarantee cannot be combined with any other offer, coupon or promotion


  • Does not apply to prior purchases


  • Subject to change without prior notice



FAQGeneral
Why should I buy from Snaz75?

High Customer Satisfaction – We are a 5-Star Yahoo Shopping site, BizRate Customer Certified and have over 3,000 Positive Feedbacks from eBay!

Highest Quality – We sell only the best quality shoes! Pleaser (PL), Demonia (D) and Ellie (EL) Shoes

Lowest Prices – We have the best prices anywhere. We beat all the competition by up to 70%!

FREE Insurance and Tracking Number – All shoe shipments are insured at no additional charge. We will also email you a tracking number (when available) for your shipment. So you will know when to expect your shoes!

Huge Selection – We list new items weekly, so you will always have access to the new and different items.

Your Prices Are Definitely The Lowest Anywhere's...But I Still What To Pay Less!

Please click here to be added to our monthly email list. You will receive discount coupons and news on our new products and specials.

What Brands Do You Sell?

We carry only the highest quality shoes and boots that are manufactured By Pleaser USA, Demonia, Ellie Shoes and Tony Shoes. You can easily identify the brand by its item number. PL=Pleaser USA, D=Demonia, EL=Ellie Shoes and TS=Tony Shoes

What Size Should I Order?

When buying an Open-toe high heel shoes, it is normally recommended to buy the same size you wear in a flat shoe. When buying closed toe high heels, it is normal to purchase 1/2 size larger than your normal flat shoe size. All shoes on this site are only available in whole sizes, please order the next largest size if you normally wear a half size. (i.e. Size 7 ˝ = Size 8) These tips are taken from industry standards and should only be used as a guide for buying the proper size. However we will not be held responsible if you do not purchase the correct size. Buyers should be familiar with their particular preference for sizing.

How Well Do You Stock Your Inventory?

We pride ourselves on having one of the best inventory of goods in the industry. Generally, you can expect over 90% of the styles listed on Snaz75.com are in stock. However, all items listed are subject to availability. Our online inventory is not real-time and there may be items listed that are not currently in stock.

Can I Cancel My Order?

Orders cannot be cancelled once the checkout process has been completed. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. We regret any inconvenience that this may cause you.

How Do I Get on Your Mailing List?

Please click here to be added to our mailing list.

Do You Have A Catalog?

Currently, we have a 'virtual' catalog. All our product is online, we do not have a physical catalog due to our frequently changing inventory.

How Do I Enter A Coupon/Promotional Code?

During the checkout processes you will be prompted to enter one coupon code that you wish to redeem. Only one coupon code may be redeemed per order.

What is the difference between Patent, PU, Stretch and Leather material?

Patent (Pat), has a very shiny, almost mirror like appearance. PU, short for polyurethane, is a semi-shiny to non-shiny man made material designed to look like leather. Stretch, either patent or PU, is a thin, stretchable material, which allows it to fit to the contours of the feet or legs. Leather, usually having a supple and comfortable feel and with a texture pattern, is the highest quality material of all used in shoemaking.

How do you convert a man's shoes size to a lady's shoes size?

Shoes fit differently. Our best rule of thumb is a two-size increase. (i.e. - A man's 9 converts to a woman's 11.)


FAQPayment
What forms of payment do you accept?

We currently accept Visa, MasterCard, Discover, American Express and PayPal for all orders. For orders to be shipped within the continental US, Alaska, and Hawaii, we also accept Cashier's Checks and Money Orders denominated in US dollars and drawn on a US bank. We do not accept any Money Orders on International orders.

Is My Payment and Credit Card Information Secure?

The Order Form pages for Snaz75.com are served through a secure https connection using 128-bit SSL v2/v3 encryption. Credit Card information is encrypted when a shopper enters the credit card number in the web browser and when it is sent to the server. Being an Internet company we encounter a lot of fraudulent transactions, many of these transactions are due to un-verified billing/shipping addresses. In order for us to be covered against any chargeback claims from a customer/credit card issuer, we must ship to a verified billing address.


FAQShipping
How Much is Shipping?

MERCHANDISE SUBTOTALVIA UPS GROUND
  $ 0.00 - 25.00$ 4.95
  $ 25.01 - 40.00$ 6.95
  $ 40.01 - 55.00$ 8.95
  $ 55.01 - 74.99$ 9.95
  Over $75.00FREE

*Shipping rates apply to Ground shipments to the continental US



EXPRESS SHIPPING - Shipping for 3 Day Select and 2nd Day Air is based on the United Parcel Service (UPS) shipping chart, and will be added during checkout.

CANADIAN ORDERS - Ship through UPS Canadian Ground for a flat shipping rate of $19.95. All taxes, brokerage fees, and duty fees are paid for by the buyer. Snaz75.com does not include the charges in your order, nor do we pay any of the Canadian taxes or fees of any kind that may be charged upon delivery.

NOTES: Orders to Hawaii and Alaska must ship via UPS 2nd Day Air Only. Shipping not available for P.O. Boxes or APO/FPO addresses. We do not ship to U.S. territories (American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico and U.S. Virgin Islands).

How Will My Order Be Shipped?

We ship all merchandise though UPS, FedEx or USPS. Please note UPS/FedEx cannot deliver to a PO Box or APO/FPO Box addresses. Canadian Orders ship through UPS Canadian Ground ONLY.

When Will I Receive My Order?

Please see below chart for estimated delivery times. We do NOT guarantee delivery times. Estimated delivery times apply to in-stock items only.

Shipping MethodApproximate
Processing Time
Approximate
Shipping Time
Total Estimated
Delivery Time
Ground1 - 3 Business Days2 - 5 Business Days3 - 8 Business Days
3 Day Select1 Business Day3 Business Days4 Business Days
2nd Day Air1 Business Day2 Business Days3 Business Days
Canada Delivery1-3 Weeks7-14 Business Days12-30 Business Days


How Much is Shipping Insurance?

All UPS Shipments Are Insured For FREE.

Do You Ship Outside The United States?

We currently only ship to the USA and Canada

How Do I Track My Shipment?

We will email you a tracking number when your merchandise ships (if available).


FAQReturns/Exchanges
What is Your Return Policy?

SUMMARY

1 - Notify us by e-mail at returns@snaz75.com within 7 days of receiving your order if you wish to make a return.
2 - Once you notify us, you will be issued a RMA #.
3 - Print and complete Merchandise Return Form.
(Adobe Reader is needed to view and print the Merchandise Return Form.)

DETAILS All returns are subject to a 15% restocking fee, unless the return is due to a manufacturing defect, or an error on the part of us or one of our suppliers. Items returned MUST be in NEW, UNUSED Condition with non-damaged packaging. Damaged packaging (original manufactures box) will result in a $5.00 box fee. Do not mark or tape original box in any way. We will NOT accept returns of items with obvious signs of use. You must notify us by e-mail within 7 days of receiving your order if you wish to make a return. Failure to notify us within a 7 day period will result in refusal of your return. *We will not refund the cost of shipping or handling, unless the return is due to a manufacturing defect, or an error on the part of us or one of our suppliers. If you return items in used condition, you will be responsible for the cost to have them shipped back to you. Returns will not be accepted without a Return Merchandise Authorization send to us. Once you receive this number, you have seven number. Once you notify us, you will be issued a RMA # which must be written on the outside of the package you days to return the item's to us. Print and complete Merchandise Return Form. Original manufactures shoebox MUST be shipped back with an outside carton, do not return shoes in only the original manufactures box. Any packages received without the appropriate RMA # written on the outside, or received after 7 days, will be returned to sender.

All clearance sales, hosiery sales, undergarment sales and special order sales are final, no returns / exchanges will be accepted on any clearance, hosiery, undergarment or special order merchandise. It is recommended that you insure the package for delivery back to us. We cannot be responsible for packages that we do not receive or arrives damaged, due to shipping. We process returns ASAP, however allow up to 7 days for returns to be processed. All authorized returns that meet above terms will result in a refund to the credit card used for the original purchase, or store credit.

*Returns for store credit must meet the above terms. 15% restocking fee will be waived on returns made for store credit. Excessive returns for store credit, as determined by Snaz75.com, will be assessed with a 15% restocking fee.

Due to health regulations, we will only accept returns on bikinis, undergarments or underwear that have not been worn and are in original unopened packaging with tags attached.

Refused Shipments - All refused shipments will result in 15% restocking charge plus shipping cost occurred, which includes any customs fees, taxes or duties that may apply to International orders.

**Be sure to include in writing with your authorized return how you would like your refund (credit card or store credit). All returns made without details on how you would like refund, will result in store credit.

How Do I Make An Exchange?

We do not 'technically' make exchanges. If you would like to make an exchange, please follow above return procedures, and you will be issued store credit, which you may use to purchase any items of your choice.


FAQMiscellaneous
Still Have A Question?

Please feel free to contact us at customerservice@snaz75.com with any additional questions or concerns. All questions or concerns are answered via email. Unfortunately in order to keep our costs to a minimum and our customer's savings to a maximum, we answer all inquiries via email. We do not have a customer service phone number. Sorry if this causes any inconvenience.

DISCLAIMER - SNAZ75.COM/RYALEX INC AND ITS EMPLOYEES/AFFILIATES ARE NOT RESPONSIBLE FOR PERSONAL INJURY, PROPERTY DAMAGE OR ANY OTHER LOSS, CLAIM OR DAMAGE ARISING OUT OF, EITHER IN WHOLE OR IN PART, FROM THE USE OR MISUSE OF ANY ITEMS LISTED ON SNAZ75.COM OR ANY SITE REGISTERED BY RYALEX INC. BY PURCHASING OR USING ANY ITEM FROM SNAZ75.COM/RYALEX INC. YOU ARE ACKNOWLEDGING THAT WE WILL NOT BE HELD RESPONSIBLE FOR ANY PERSONAL INJURY, PROPERTY DAMAGE OR ANY OTHER LOSS, CLAIM OR DAMAGE THAT MAY ARISE. ALL ITEMS SOLD ARE OF MERCHANTABLE QUALITY.











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