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Q. What Is Your Low Price Guarantee?
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A.
Snaz75.com guarantees
that our prices are the lowest you'll find anywhere online. You'll know
you're always receiving the best deals available on sexy shoes and boots.
And if you happen to find a better online price out there, and meet the
qualifications listed below, we'll beat the lower price by 10%.
To satisfy the Low Price Guarantee:
- The product must be
purchased from Snaz75.com
- The product must be the
exact same make, model, color and size, purchased at Snaz75.com
- The merchant offering
the lower price must have the specific product currently in stock; which includes make, model, color and size
- The online merchant must
be an established site, as determined by Snaz75.com
- Email low price guarantee request to
customerservice@snaz75.com
Qualifications:
- Applies to total advertised price
of purchase, including shipping/handling
- Limited to only three
claims in any 90-day period per customer
- Limited to three
identical items per customer
- Does not apply to
auction sites, seller must have an established online store
- Does not apply to
merchants offering special promotions such as free shipping, coupon
offers, quantity discounts or membership requirements for buyers and/or
sellers
- Our low prices guarantee cannot be
combined with any other offer, coupon or promotion
- Does not apply to prior purchases
- Subject to change without prior notice
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Q. Why Should I Buy From Snaz75?
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A.
High Customer Satisfaction – We are a
5-Star Yahoo Shopping site,
BizRate Customer Certified and have over
3,000 Positive Feedbacks from eBay!
Highest Quality
– We sell only the best quality shoes! Pleaser (PL), Demonia (D) and Ellie
(EL) Shoes
Lowest Prices
– We have the best prices anywhere. We beat all the competition by up to
70%!
FREE Insurance and
Tracking Number
– All shoe shipments are insured at no additional charge. We will also
email you a UPS.com tracking number for your shipment. So you will know
when to expect your shoes!
Huge Selection
– We list new items weekly, so you will always have access to the new and
different items!
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Q. Your Prices Are Definitely The Lowest
Anywhere's...But I Still What To Pay Less!
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A. Please click
here
to be added to our monthly email list. You will receive
discount coupons and news on our new products and specials.
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Q. What Brands Are Your Shoes?
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A.
We carry
only the highest quality shoes and boots that are manufactured By Pleaser
USA,
Demonia, Ellie Shoes and Tony Shoes . You can easily identify the brand by
it's item number. PL=Pleaser USA, D=Demonia, EL=Ellie
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Q. What Size Should I Order?
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A.
When
buying an Open-toe high heel shoes, it is normally recommended to buy the
same size you wear in a flat shoe. When buying closed toe high heels, it
is normal to purchase 1/2 size larger than your normal flat shoe size. All
shoes on this site are only available in whole sizes, please order the
next largest size if you normally wear a half size. (i.e. Size 7 ½ =
Size 8) These tips are taken from industry standards and should only be
used as a guide for buying the proper size. However we will not be held
responsible if you do not purchase the correct size. Buyers should be
familiar with their particular preference for sizing.
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Q. How Well Do You Stock Your
Inventory?
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A. We pride ourselves on having
one of the best inventory of goods in the industry. Generally, you can
expect over 90% of the styles listed on Snaz75.com are in stock. However, all items listed are subject to availability. Our online inventory is not real-time and there may be items listed that are not currently in stock.
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Q. Can I Cancel My Order?
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A.
Orders cannot be cancelled once
the checkout process has been completed. Due to our commitment to process
orders quickly, once the checkout process is completed our warehouse is
immediately notified to pick and pack the order for shipment. We regret
any inconvenience that this may cause you.
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Q. How Do I Get on Your Mailing List?
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A. Please click
here
to be added to our
mailing list.
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Q. Do You Have A
Catalog?
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A. Currently, we
have a 'virtual' catalog. All our product is online, we do not have a
physical catalog due to our frequently changing inventory.
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Q. How Do I Enter A
Coupon/Promotional Code?
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A. During the
checkout processes you will be prompted to enter one coupon code that you
wish to redeem.
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Q. What is the difference between Patent, PU, Stretch and Leather material?
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A. Patent (Pat), has a very
shiny, almost mirror like appearance. PU, short for polyurethane, is a
semi-shiny to non-shiny man made material designed to look like leather. Stretch, either patent or PU, is a thin, stretchable
material, which allows it to fit to the contours of the feet or legs.
Leather, usually having a supple and comfortable feel and with a texture
pattern, is the highest quality material of all used in shoemaking.
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Q. How do you convert a man's shoes
size to a lady's shoes size?
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A. Shoes fit differently. Our
best rule of thumb is a two-size increase. (i.e. - A man's 9 converts to a woman's
11.)
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Q. What Forms of
Payment Do You Accept?
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A. We currently
accept Visa, MasterCard, Discover,
American Express
and
PayPal for all
orders. For orders to be shipped within the continental US, Alaska, and
Hawaii, we also accept Cashier's Checks and Money Orders denominated in US
dollars and drawn on a US bank. We do not accept any Money Orders on
International orders.
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Q. Is My Payment and Credit Card Information Secure?
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A. The Order Form
pages for Snaz75.com are served through a secure https connection using
128-bit SSL v2/v3 encryption. Credit Card
information is encrypted when a shopper enters the credit card number in
the web browser and when it is sent to the server.
Being an Internet company
we encounter a lot of fraudulent transactions, many of these transactions
are due to un-verified billing/shipping addresses. In order for us
to be covered against any chargeback claims from a customer/credit card
issuer, we must ship to a verified billing address.
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Q. How Much is
Shipping?
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A.
|
MERCHANDISE SUBTOTAL |
VIA UPS GROUND |
| $
0.00 - 25.00 |
$ 4.95 |
| $
25.01 - 40.00 |
$ 6.95 |
| $
40.01 - 55.00 |
$ 8.95 |
| $
55.01 - 74.99 |
$ 9.95 |
| Over
$75.00 |
FREE |
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*Shipping rates apply to Ground shipments to the continental
US |
EXPRESS SHIPPING -
Shipping for 3 Day Select and 2nd Day Air is based on the United Parcel
Service (UPS) shipping chart, and will be added during checkout.
CANADIAN ORDERS -
Ship through UPS "Canadian" Ground for a flat shipping rate of $19.95. All
taxes, brokerage fees, and duty fees are paid for by the buyer. Snaz75.com
does not include the charges in your order, nor do we pay any of the
Canadian taxes or fees of any kind that may be charged upon delivery.
NOTES: Orders to Hawaii
and Alaska must ship via UPS 2nd Day Air Only.
Shipping not available for P.O. Boxes or APO/FPO
addresses. We do not ship to U.S. territories (American Samoa, Federated
States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands,
Palau, Puerto Rico and U.S. Virgin Islands).
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Q. How Will My
Order Be Shipped?
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A.
We
ship all footwear though UPS, FedEx or USPS. Please note UPS/FedEx cannot deliver to a PO Box or APO/FPO Box
addresses.
Canadian Orders ship
through UPS "Canadian" Ground ONLY.
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Q. When Will I Receive My Order?
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A. Please see below chart for estimated
delivery times. We do NOT guarantee delivery times. |
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Estimated delivery times apply to
in-stock items only.
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Ground |
1 - 3 Business Days |
2 - 5
Business Days |
3 - 8 Business Days |
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3 Day Select |
1 Business
Day |
3 Business
Days |
4 Business Days |
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2nd Day Air |
1 Business
Day |
2 Business
Days |
3 Business Days |
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Canada Delivery |
1-3 Weeks |
7-14 Business Days |
12-30 Business Days |
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Q. How Much is
Shipping Insurance?
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A. All UPS
Shipments Are Insured For FREE.
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Q. Do You Ship
Outside The United States?
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A. We currently only
ship to the USA and Canada
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Q. How Do I Track My
Shipment?
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A. We will email you a
UPS.com tracking number when your merchandise ships.
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Q. What is Your
Return Policy?
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A.
SUMMARY
1 - Notify us by
e-mail at
returns@snaz75.com within
7 days of receiving your order if you wish to make a return.
2 -
Once you notify us, you will be issued a RMA #.
3 -
Print and complete
Merchandise Return
Form at
http://www.snaz75.com/lib/snaz75/RETURN.pdf
(Adobe
Reader is needed to view and print the Merchandise Return Form)
DETAILS
All
returns are subject to a 15% restocking fee, unless the return is due to a
manufacturing defect, or an error on the part of us or one of our
suppliers. Items returned MUST be in NEW, UNUSED Condition with
non-damaged packaging. Damaged packaging (original manufactures box) will
result in a $5.00 box fee. Do not mark or tape original box in any
way. We will NOT accept returns of items with obvious
signs of use. You must notify us by
e-mail within 7 days of receiving your
order if you wish to make a return. Failure to notify us within a 7
day period will result in refusal of your return. *We will not refund the
cost of shipping or handling, unless the return is due to a manufacturing
defect, or an error on the part of us or one of our suppliers. If you
return items in used condition, you will be responsible for the cost to
have them shipped back to you. Returns will not be
accepted without a Return Merchandise Authorization
number. Once you notify us, you will be issued a RMA # which must
be written on the outside of the package you send to us. Once you receive
this number, you have seven days to return the item/s to us.
Print
and complete
Merchandise Return
Form.
Original
manufactures shoebox MUST be shipped back with an outside carton, do not
return shoes in only the original manufactures box. Any packages
received without the appropriate RMA # written on the outside, or received
after 7 days, will be returned to sender. All clearance sales, hosiery
sales and undergarment sales are final, no returns / exchanges will be
accepted on any clearance, hosiery or undergarment merchandise. It is
recommended that you insure the package for delivery back to us. We
cannot be responsible for packages that we do not receive or arrive
damaged, due to shipping. We process returns ASAP, however allow up
to 14 days for
returns to be processed.
All authorized returns that meet above
terms will result in a refund to the credit card used for the original
purchase, or store credit.
*Returns for store credit must meet the above
terms. 15% restocking fee will be waived on returns made for store
credit. Excessive returns for store credit, as determined by Snaz75.com, will be assessed
with a 15% restocking fee.
Due to health regulations, we will only accept
returns on bikinis, undergarments or underwear that have not been worn and
are in original unopened packaging with tags attached.
Refused Shipments - All refused
shipments will result in 15% restocking charge plus shipping cost
occurred, which includes any customs fees, taxes or duties that may apply to International orders.
**Be sure to include in writing with your
authorized return how you would like your refund (credit card or store
credit). All returns made without details on how you would like
refund, will result in store credit.
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Q. How
Do I Make An Exchange?
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A. We do not
"technically" make exchanges. If you would like to make an
exchange, please follow above return procedures, and you will be issued
store credit, which you may use to purchase any items of your choice.
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Q.
Still Have A Question?
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A. Please feel free to contact us at
customerservice@snaz75.com
with any additional questions or concerns. All questions or concerns
are answered via email. Unfortunately in order to keep our costs to a
minimum and our customer's savings to a maximum, we answer all inquiries via
email. We do not have a customer service phone number. Sorry if this causes
any inconvenience.
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DISCLAIMER -
snaz75.com / ryalex
inc and
its employees/affiliates are not responsible for personal injury, property
damage or any other loss, claim or damage arising out of, either in whole or
in part, from the use or misuse of any items listed on snaz75.com or any
site registered by ryalex inc. by purchasing or using any item from
snaz75.com / ryalex inc. you are acknowledging that we will not be held
responsible for any personal injury, property damage or any other loss,
claim or damage that may arise. all items sold are of merchantable
quality.
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